• Operations Manager

    Job Location US-IL-Rochelle
    # of Openings
    Direct Hire
  • Overview

    Under the direction of a site or multi-site General Manager, the Operations Manager is responsible for employee management and supporting the direction, coordination, and evaluation of product movement and customer service. 



    • Ensure budgeted revenues, expenses, and targets are met
    • Ensure sales and business development initiatives are met
    • Carry out management responsibilities in accordance with the organization's policies and applicable laws including interviewing, hiring, and training employees; scheduling, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; conducting staff meetings; addressing complaints and resolving problems
    • Monitor, document and improve the procedures and KPI’s related to all aspects of product handling and customer service
    • Work with General Manager to develop annual facility budgets
    • Perform regular inspections of work areas to ensure compliance with food safety and occupational safety laws and guidelines are followed
    • Set and achieve housekeeping standards that are a model of orderliness and cleanliness and meet standards and procedures for maintenance related functions
    • Model best safety practices in the industry to ensure a safe and compliant workplace; Identify any safety concerns as well as cost saving opportunities
    • Set and meet claims targets and ensure the security of the facility or facilities
    • Build positive relationships with customers
    • Submit various required and defined reports on a timely basis
    • Maintain operational procedures for verification of incoming and outgoing shipments, handling, and disposition of merchandise, and keeping of warehouse inventory
    • Meet quality control standards for perishables
    • Coordinates activities of distribution warehouse with activities of sales, record control, and purchasing departments to ensure availability of merchandise
    • Directs reclamation of damaged merchandise
    • Assign projects within scope of responsibility
    • Recruit, hire, train, appraise, and coach supervisor-level team members
    • Monitor progress towards department goals and provide reports
    • Review orders or schedules to ascertain product data
    • Ensure compliance with employment laws, all company policies, as well as all Federal, State and Local OSHA regulations
    • Prepare operational schedules and coordinate activities. Establish priorities and sequences for products
    • Conduct quarterly safety training
    • Support the Company Performance Management Program (PMP)
    • Inspect machines and equipment, review operating reports and resolve operational / maintenance issues
    • Develop and/or revise standard operational and working practices
    • Observe workers to ensure compliance
    • Ensure compliance with all transportation and safety regulations
    • Manage the site sanitation program
    • Report on-the-job injuries and accidents; Facilitate modified duty assignments
    • Other duties as requested


    Knowledge, Skills and Abilities:

    • Ability to manage supervisors and employees
    • Ability to work in fast-paced, deadline-oriented environment
    • Ability to effectively reason, negotiate, instruct, persuade, or speak with others
    • Ability to pay close attention to detail and solve complex problems
    • Strong interpersonal skills and judgment in communicating with staff beyond giving and receiving instructions
    • Willingness to develop a mentoring relationship in order to contribute experience, skills, and wisdom to subordinate employees for their development
    • Receptive to management development suggestions and willing to seek additional knowledge to facilitate job growth
    • Must have strong relationship building skills, be able to provide and model leadership behaviors including the ability to defuse conflict
    • Ability to perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others
    • Excellent written and oral communication skills
    • Proven ability to juggle multiple tasks simultaneously
    • Ability to interpret HR regulations, safety rules, operating and maintenance instructions, and procedures manuals
    • Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines


    Tools and Technology Required:

    • Proficient in Microsoft Office, including Word and Excel
    • Proficient with WMS and RF


    Educational Requirements

    • 5 years supervisory experience
    • High School Diploma or equivalent required; Associate's Degree (A.A.) preferred




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