• IT Operations Engineer

    Job Location US-AL-Calvert
    ID
    2018-4249
    # of Openings
    1
    Category
    Engineering
    Type
    Contract to Permanent (Full Time)
  • Overview

    The job duties for this position require an individual who is able to perform all tasks within our service desk as well as our manufacturing support area.

    Responsibilities

    • Answering all phone calls, entering incidents into ServiceNow and troubleshooting those incidents through to resolution.
    • Assisting customers who walk up to the help desk with professionalism and enthusiasm
    • Imaging hardware using SCCM and setting up/deploying hardware to end users
    • Monitoring of Production critical systems through various tools and timely response to, or escalation of, incidents in ServiceNow
    • Carry out backup and restore procedures as required
    • Provide network, voice, server, desktop, database, storage, and application support as required
    • Follow all existing processes and procedures, including SOPs as well as contributing to the company's IT knowledge base
    • Assist in all Service Desk tasks as needed or instructed.
    • Remain team-oriented at all times and dedicate to continual service improvement among all Service Desk processes

    #CB

    Qualifications

    2 or more years experience in end user support role, outstanding communication skills, and Oracle SQL required.

    ITIL v3, Oracle SQL, and ServiceNow preferred.

     

    EDUCATION:

    BS in Information Technology or related field preferred

    A+ Certification preferred

     

    #CB

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