• Help Desk Specialist

    Job Location US-TX-Houston
    ID
    2018-4167
    Category
    Information Technology
    Type
    Direct Hire
  • Overview

    Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution

    Responsibilities

    • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
    • Respond to queries either in person or over the phone.
    • Write training manuals.
    • Train computer users.
    • Maintain daily performance of computer systems.
    • Respond to email messages for customers seeking help.
    • Ask questions to determine nature of problem.
    • Walk customer through problem-solving process.
    • Install, modify, and repair computer hardware and software.
    • Clean up computers.
    • Run diagnostic programs to resolve problems.
    • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
    • Install computer peripherals for users.
    • Follow up with customers to ensure issue has been resolved.
    • Gain feedback from customers about computer usage.
    • Run reports to determine malfunctions that continue to occur.
    • Ability to respond after hours emergencies

     

    #CB

    Qualifications

    Education:

    • 2+ years of experience working in Help desk
    • College degree preferred

    Skills:

    • Excellent organizational skills
    • Excellent communication skills
    • Able to identify and resolve problems in a timely manner
    • Gather and analyze information skillfully
    • Experience with SharePoint and Office 365
    • Experience with MS Office Suite
    • Passion for teamwork, continuing education, problem solving and exceptional customer service

    #CB

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